Privacy Shield Privacy Policy

Last Updated: April 13, 2020

This Privacy Shield Policy (“Privacy Shield Policy”) describes how IntraPoint, Inc. (“we,” or “us”) collect, use, and disclose certain personally identifiable information that we receive in the United States from the European Economic Area (“EEA”).
This Privacy Shield Policy supplements our Website Privacy Policy located at https://www.intrapoint.com/privacy-policy/ (the “Website Privacy Policy”). Unless specifically defined in this Privacy Shield Policy, the terms in this Privacy Shield Policy have the same meaning as the Website Privacy Policy.

Privacy Shield Framework

IntraPoint complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. IntraPoint has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

We recognize that the EEA have established strict protections regarding the handling of Personal Data, including requirements to provide adequate protection for Personal Data transferred outside of the EEA. To provide adequate protection for certain Personal Data about customers received in the US from the EEA we have elected to self-certify to the EU-US Privacy Shield Framework administered by the US Department of Commerce (“Privacy Shield”). We adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.
For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the US Federal Trade Commission. If IntraPoint shares Personal Data with a third-party service provider that processes the data solely on IntraPoint’s behalf, then IntraPoint will be liable for that third party’s processing of Personal Data in violation of the Principles unless IntraPoint can prove that it is not responsible for the event giving rise to the damage. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, IntraPoint is potentially liable. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield website located at https://www.privacyshield.gov/.

Personal Data Collection and Use

As a data processor, IntraPoint provides its customers with an incident and operations management tool designed to improve processes such as task assignment, duty rotation, media and next of kin communication and more. IntraPoint’s software and related services (“Services”) are made available to its customers on a software as a service (SaaS) basis.

As a data processor, we process and store personal data including name, IP address, email address, phone number, and job title received from our customers for the purpose of delivering the Services. To fulfill these purposes, we may access the data to provide or offer the Services, to correct and address technical or service problems, to follow instructions of our customer who submitted the data, or in response to contractual requirements.

As a data controller, we collect and process EEA Personal Data directly from individuals, either via our publicly available websites or in connection with our customer and partner relationships. The Personal Data collected in this context may include name, title, email address, and phone number and will be used to contact individuals who expressed interest in our Services. We maintain reasonable procedures to help ensure that Personal Data is reliable for its intended use, accurate, complete, and current.

Data Transfers to Third Parties, Third-Party Agents or Service Providers.

We may transfer Personal Data to our third-party agents or service providers who perform functions on our behalf for purposes of providing and promoting the Services including email service, marketing, data center, and application hosting, CRM, calendar, logging, and analytics. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process Personal Data in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of Personal Data that we transfer to them.

Disclosures for National Security or Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Security

We maintain reasonable and appropriate security measures to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.

Access Rights

You may have the right to access the Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your Personal Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances, we may charge a reasonable fee for access to your information.

When we process Personal Data in the context of our Services, we only process and disclose the data as necessary to provide the Services. Our customers control how the information they upload to the Services is disclosed and used, and how it can be modified. Accordingly, if you wish to request access, to limit use, or to limit disclosure of Personal Data uploaded to the Services by our customer, please contact the customer who submitted your data to our Services. If you provide us with the name of our customer that is processing your Personal Data, we will refer your request to that customer and will support the customer as needed in responding to your request.

Independent recourse for privacy complaints

In compliance with the Privacy Shield Principles, IntraPoint, Inc. commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact IntraPoint, Inc. at:

IntraPoint, Inc.
Attn. Idar Voldnes, President and CEO
13628 Weinstein Court
Centreville, VA 20120

IntraPoint, Inc has further committed to refer unresolved Privacy Shield complaints to EU data protection authorities (DPAs), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.uscib.org/privacy-shield/ for more information or to file a complaint. The services of EU data protection authorities (DPAs) are provided at no cost to you.

Binding Arbitration

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your complaint directly with us and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I (Binding Arbitration).

Contact

If you have any question or would like to enquire about our privacy practices and this Policy, the use of your Personal Information, object to or restrict our use of your Personal Information or request deletion or correction of such Personal Information, please contact us via email at privacy@intrapoint.com or by mail at:

IntraPoint, Inc.
Attn. Privacy Dept.
13628 Weinstein Court
Centreville, VA 20120

Changes to This Privacy Shield Policy

We reserve the right to amend this Privacy Shield Policy from time to time consistent with the Privacy Shield’s requirements.